always.

Wednesday, July 08, 2009

Service? Wat service?

Went out with Mum n Dear yesterday.
Ibu had her check up for her Urinal Infection and alhamdulillah all went well.
Just have to monitor her bleeding and other than that all is well.

After that, we went jalan-jalan in Downtown East.
Then we went to eat Swensens.
( no mention of location, ok? )

We were greeted with a not-so-friendly smile and unwillingness to attend to customers attitude.
She couldnt be bothered at all while getting a place for us to seat and have our dinner.

Then, I realised, they straight away sent us a jug of water.
Unlike last time, where they top up our water glass when its half full.
Anyway, the girl who attended to us was a Mainland Chinese lady.
She was struggling to speak to us.
Couldnt even converse properly in English.
No explanations of any promotions or anything.

We ordered our food just by pointing to what we want.
After ordering our food, we waited for a while.
Then, we saw a brochure on another table that states that add $5, you can get a soup of the day, a scoop of ice-cream and a drink.
So, hubby decided to have that since he ordered a main course.
Too bad, the same lady saw us and come towards us unwillingly.

We told her about the "promotion" and she couldnt tell us what it was.
Totally struggling to converse with us.
So, I spoke to her in Mandarin, in HER language asking about the promotion.
And there she was trying to answer my questions in BROKEN STRUGGLING ENGLISH!
WTF?
Nak action pulak tu speak English when you know you totally cant understand or speak properly.
I thought I was making things easier for her.
What she answered in English, was totally out of the question that I had asked her in Mandarin!
Wah lau!
I was so damn pissed.
I almost didnt want to pay the stupid service charge of 10%.
What service was there?

We topped up our own drinks when it was finished.
The "service" staff couldnt even understand what we were talking about.
Pissed off!

Another incident which happened earlier in the day was, Mum wanted to go Downtown East.
So we took the train down to Pasir Ris and took a feeder bus there.
We were not too sure what bus to take, but we saw a bus with a sign board to Downtown East, and I decided to check with the bus driver if the bus DID go there.

When I got up the bus, I asked the driver if this bus 358 goes to Downtown East.
The bus driver just stared at me w/o saying anything.
I waited a while before I repeat my question to him.
Little did I realise that he was a PRC too!

He couldnt answer my question and just shoo-ed me down the bus.
I wanted to ask him in Mandarin, but he almost closed the door on me!

Damn bloody rude driver!
What is going on here in Singapore?

I have got NOTHING against PRCs, but I think being in the service industry or front-liners, you
should at least be able to speak basic English.
What if there was a Eurasian blind man going up the bus and not knowing what bus it was?
You cant expect him to speak in Chinese or Mandarin or even dialect?!

Please please do something about these.
It can be frustrating for us customers when the service staff dont get what
we are trying to say.

Once again, this entry is NOT about discrimination.
This entry is just MY personal opinion on the dropping service level here in Singapore.


Upclose and personal. This is my blog, my rants. My stories of life. I'm just your average girl next door. Need I say more? I write about what I think feels. I don't care about what you think about me 'cause it don't matter. If you think you don't like me or my blog, you can leave. Otherwise, come on in and hear my rants!! =) A year older comes May second. Sexy, Naughty, Bithcy ME! dylalicious@gmail.com Chat. Nuffang. Tweet Tweet Tweet. Archives. June 2004 July 2004 August 2004 October 2004 December 2004 January 2005 February 2005 May 2005 June 2005 July 2005 August 2005 September 2005 October 2005 November 2005 December 2005 January 2006 February 2006 March 2006 April 2006 May 2006 June 2006 July 2006 August 2006 September 2006 October 2006 November 2006 January 2007 February 2007 March 2007 April 2007 June 2007 July 2007 August 2007 September 2007 October 2007 November 2007 December 2007 January 2008 February 2008 March 2008 April 2008 June 2008 August 2008 September 2008 December 2008 January 2009 February 2009 March 2009 April 2009 May 2009 June 2009 July 2009 August 2009 October 2009 November 2009 January 2010 July 2010 August 2010 September 2010 December 2010 November 2011	Wednesday, July 08, 2009 Service? Wat service? Went out with Mum n Dear yesterday. Ibu had her check up for her Urinal Infection and alhamdulillah all went well. Just have to monitor her bleeding and other than that all is well. After that, we went jalan-jalan in Downtown East. Then we went to eat Swensens. ( no mention of location, ok? ) We were greeted with a not-so-friendly smile and unwillingness to attend to customers attitude. She couldnt be bothered at all while getting a place for us to seat and have our dinner. Then, I realised, they straight away sent us a jug of water. Unlike last time, where they top up our water glass when its half full. Anyway, the girl who attended to us was a Mainland Chinese lady. She was struggling to speak to us. Couldnt even converse properly in English. No explanations of any promotions or anything. We ordered our food just by pointing to what we want. After ordering our food, we waited for a while. Then, we saw a brochure on another table that states that add $5, you can get a soup of the day, a scoop of ice-cream and a drink. So, hubby decided to have that since he ordered a main course. Too bad, the same lady saw us and come towards us unwillingly. We told her about the "promotion" and she couldnt tell us what it was. Totally struggling to converse with us. So, I spoke to her in Mandarin, in HER language asking about the promotion. And there she was trying to answer my questions in BROKEN STRUGGLING ENGLISH! WTF? Nak action pulak tu speak English when you know you totally cant understand or speak properly. I thought I was making things easier for her. What she answered in English, was totally out of the question that I had asked her in Mandarin! Wah lau! I was so damn pissed. I almost didnt want to pay the stupid service charge of 10%. What service was there? We topped up our own drinks when it was finished. The "service" staff couldnt even understand what we were talking about. Pissed off! Another incident which happened earlier in the day was, Mum wanted to go Downtown East. So we took the train down to Pasir Ris and took a feeder bus there. We were not too sure what bus to take, but we saw a bus with a sign board to Downtown East, and I decided to check with the bus driver if the bus DID go there. When I got up the bus, I asked the driver if this bus 358 goes to Downtown East. The bus driver just stared at me w/o saying anything. I waited a while before I repeat my question to him. Little did I realise that he was a PRC too! He couldnt answer my question and just shoo-ed me down the bus. I wanted to ask him in Mandarin, but he almost closed the door on me! Damn bloody rude driver! What is going on here in Singapore? I have got NOTHING against PRCs, but I think being in the service industry or front-liners, you should at least be able to speak basic English. What if there was a Eurasian blind man going up the bus and not knowing what bus it was? You cant expect him to speak in Chinese or Mandarin or even dialect?! Please please do something about these. It can be frustrating for us customers when the service staff dont get what we are trying to say. Once again, this entry is NOT about discrimination. This entry is just MY personal opinion on the dropping service level here in Singapore. 12:08 PM ·